Assistant General Manager (Retail)

Property Management
Posted: 05/14/2019
Full Time
Charlotte, NC
Our beautiful asset in Charlotte, NC the Epicentre has an open position for an Assistant General Manager that has retail experience. The Assistant General Manager is responsible for facilities and operations management of retail properties, including management of contracted services (i.e. security, landscaping, housekeeping, engineering, etc.), coordination of capital project work, oversight of Landlord work and tenant construction, maintaining relationship with city officials, as well as law enforcement, fire department and public safety organizations, effectively ensuring lease compliance, responsibly administering the operations budget, ensuring compliance with risk management programs, policies and procedures and supporting all departments as needed.

Are you a Facilities Manager or Property Manager with extensive commercial experience looking to increase your knowledge and get to work on some retail? This job is open to you as well. We are excited to have the opportunity to cross train qualified candidates into the retail world.
  • Oversee the general day-by-day operations of retail asset
  • Contracts Administration: Ensure all property management contracts are current; competitively bid regularly; enforce insurance compliancy
  • Security and Safety: Management of security vendor; act as lead oversight with all emergency situations; ensure fire/life/safety compliance
  • Cleanliness/Maintenance/Engineering & Mechanical: Manage all 3rd party vendors in regards to budgetary and operational requirements
  • Develop and manage annual CAM operating budget, including Recoverable and Non Recoverable expenses and other budgets as assigned
  • Responsible for capital expenditures for common area; develop and manage long range plan; conduct competitive bidding; managing vendors during installation/construction phase
  • Establish and maintain relationships with city officials.
  • Develop and maintain relationships with Tenants; Ensure lease compliancy with all operational obligations and resolve related Tenant/Landlord disputes
  • Oversee special events in regards to operational logistics for marketing, and other events.
  • Oversee Landlord work in tenant spaces including project bidding, compliance with company policy/lease obligations and manage contractor’s work.
  • Oversee all types of remediation including, but not limited to, asbestos and mold.
  • Oversee risk management and mitigation for liability claims and security incidents.
  • Review leases for operational compliance and participate when needed on drafting specific operational lease language related to the property.
  • Oversee and manage tenant coordination projects for new store build-outs and store remodels.
  • Review and approve invoices for operational expenses.
  • Any other tasks deemed appropriate for this position
  • General office functions
  • Attending off-site meetings
  • Management of third party vendors
  • Shared oversight (with VP/GM) of Property Coordinator(s)
  • EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • Bachelor’s Degree
  • 7 - 10 years’ experience in retail, hospitality or commercial building and facilities operations
  • Ability to effectively present information to customers, tenants and other employees of the organization on such topics as center’s management goals.
  • Ability to make effective and persuasive presentations and lead discussions on controversial or complex topics to senior executives, staff members and others.
  • Computer skills in Microsoft Word/Excel, Adobe Acrobat, CAD programs
  • Spread sheet analysis
  • Knowledge of Central plant operation
  • Understanding of the fire/life/safety system
  • Complete understanding of all of the building operating equipment as it relates to the chillers, boilers, compressors, cooling fans and the ability to solve any problem that may arise with these operating systems or any system related to the property
  • Basic understanding of the law as it pertains to safety and security issues
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.