Department

Concierge

Property Management
Posted: 07/19/2022
Full Time
Falls Church, VA
The Concierge is responsible for assisting and directing residents, visitors and vendors in a friendly and welcoming manner, providing tenant guest services, coordinating tenant events, providing local community information, making reservations, stocking lobby or concierge area kitchen and pool area. *Overnight position Monday - Friday 11PM - 7AM*
ESSENTIAL FUNCTIONS:
  • Greet all residents, guest and vendors.
  • Receive and enter maintenance requests into property management software.
  • Follow proper emergency procedures by understanding and adhering to after-hours maintenance emergency protocol.
  • Provide local community maps, phone number, tourist destination, travel assistance and restaurant recommendation for the building residents and guests. 
  • Coordinate and facilitate timely use of local services such as florist, dry cleaning, pet walking and others which may be requested by the residents.  
  • Answer front desk phone and provide timely communication to the management team and maintenance.    
  • Receive, open and distribute incoming mail and manage outgoing correspondence and other mailings.
  • Ensure lobby windows, doors, floors, furniture and lobby areas appearance is first class.
  • Act as a brand ambassador engaging residents to help promote the Property and CIM Group. 
  • Assist Property Manager in coordinating resident questionnaires, surveys, resident follow up on work orders. 
  • NON-ESSENTIAL FUNCTIONS:
  • Provide backup leasing assistance as directed by the Leasing Associate or Property Manager.
  • SUPERVISORY RESPONSIBILITIES
  • Must be able to work on weekends and holidays as necessary.
  • EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High school education or additional equivalent experience
  • One-year prior experience working in residential property management.
  • Previous experience working in multiple residential assets if position involves more than one property.
  • Must possess a valid state-issued driver’s license.
  • Knowledge of applicable laws such as Federal Fair Housing Act
  • KNOWLEDGE, SKILLS AND ABILITIES:
  • MS Office including Excel, Word, PowerPoint, Outlook
  • Familiar with Nexus Payables or similar software application.
  • Familiar with Yardi or similar software application.
  • Excellent communication skills, both written and verbal.
  • Ability to write correspondence and/or report accurately in a concise and detail manner.
  • Ability to effectively present information to tenants, vendors, contractors and other employees of the organization.
  • Ability to respond to common inquiries or complaints from tenants, regulatory agencies, other areas of the company, and/or members of the business community.
  • PERFORMANCE METRICS
  • Excellent customer service as determined by resident surveys
  • Completion of assigned duties in a timely and accurate manner.
  • Adherence to rent control or similar governmental agencies (as required) polices as well as Federal Fair Housing Act to avoid any discrimination or legal issues.  
  • CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.