The Property Manager is accountable for effectively administering policies and procedures that promote well-managed, well-maintained buildings and grounds at various retail assets located throughout the United States. The overriding management objective is to achieve maximum return on investment-grade commercial real estate assets.
Essential Functions Oversee day-to-day operational management of buildings and grounds consistent with CIM policies and procedures, approved budgets, business plans and management direction.Recommend property business plans and annual operating budgets. Upon approval, these become the basis for day-to-day decision making and activities.Manage tenant-focused relationship programs and processes that meet or exceed building occupant expectations. Consistent with expense parameters, anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.Assume on-site accountability for the engagement of third-party suppliers and contractors, including local third-party management companies. Negotiate service agreements, select contractors and suppliers, provide quality-control oversight, implement cost-containment initiatives, measure compliance to contractual standards and provide liaison as needed between tenants and third-party service providers.Gather, analyze and report statistical and financial data required to provide accurate assessments of property performance and support decision-making. Use business software to accurately record and format financial information for use by senior managers as well as for decision making related to the performance of the job responsibilities of a Regional Property Manager.Administer tenant leases and property-level governing documents in compliance with contract provisions. Perform financial management and record-keeping activities, such as: Assisting with the collection of rents and other receivables; determine late fee assessments and make recommendations for tenant defaults and legal action; Manage payables, consistent with approved budgets, contractor/supplier performance, corporate accounting directive and expense containment initiatives; Prepare annual and/or quarterly common area expense reconciliations; Accurately report transactions using corporate accounting systems and methods in compliance with policies, procedures and timelines; Maintain documentation for management or other review.Lead risk management efforts to minimize exposure and losses including but not limited to: Obtain certificates of insurance or waivers from contractors, suppliers and other third-parties and assure adherence to safety guidelines pertinent to property visitors, tenants and employees; Provide post-accident follow-up including reporting, investigation and liaison for insurance, legal and incident prevention purposes.Function as liaison between assigned property (ies) and CIM asset managers, leasing representatives, development personnel and other internal parties with business-driven projects, opportunities, questions, etc. Support activities may include but are not limited to: Assure space is in show-ready condition; provide input as leases are negotiated; Participate in due diligence activities; Gather and analyze financial and statistical data for decision making; Oversee tenant improvement and capital expenditure projects; Assist with all other functions as assigned.Regular travel to portfolio assets required. Individual must be able to accommodate multi-day travel but only on a quarterly basis and/or as needed.
Supervisory Functions Supervise on-site staff, including administrative support employee(s) and engineers. Supervisory responsibilities may also extend to an assistant property manager. Plan, organize and control employee-focused activities including but not limited to:Assure compliance with all applicable employment laws. Assure compliance with company policies and procedures and management directives.Facilitate employee development and training opportunities that promote maximum productivity and safety and prepare staff for opportunities for increased contributions.Provide regular performance feedback, intervening as required when employee job performance fails to measure up to standards.
Requirements Bachelor’s degree (BA or BS) or equivalent business related experience.Minimum 3 to 5 years’ experience managing commercial properties (retail experience a plus).Minimum of one-year experience in a supervisory role.Current real estate license required. BOMA, IREM, or CCIM designations are a plus. Demonstrated knowledge and skills in: contract administration, lease administration, accounting and financial reporting, financial analysis, budget and expense management, common area expense reconciliations, business planning, risk management, tax assessments, tenant relations, construction and tenant finish activities, engineering and preventative maintenance, energy management, security, emergency procedures.Proficiency with Microsoft Office including Outlook, Word, Excel and PowerPoint.Proficiency with 3rd party software for maintenance of service records.Proficiency with financial and management software such as MRI, Avid, Salesforce.
Performance MetricsMeet stated investments approved operating budgets based on leasing objectives, cost control and annual NOI.Complete owner reports and other required corporate reporting requirements on time.Ensure accounting deadlines are met for MRI lease input, move outs, reserve and write off of bad debt.Tenant questionnaires and corporate surveys.