Do you love to travel? Do you love the idea of being at a different location working on site with great property management teams that need some additional backup for a specific duration? Do you like working with people both remotely and in person? Do you love getting to do lots of different things? (This position is primarily focused on the back-office operations of a management office with an emphasis on lease administration, rent collection, payables administration, and insurance certificates); and learn about commercial and residential assets? If you do, this is your opportunity to do so.
The Property Support Manager, with direction from the Director Operations Support is intended to assist in the day to day operations of a property during a period when there is a vacant property management position at an asset, and to ensure that proper CIM policies and procedures continue to be upheld during that period.
ESSENTIAL FUNCTIONS:Work closely with the Director Operations Support, during assigned floating support period, to ensure timely completion of supporting tasks such as unit turnovers, marketing plans that support leasing activities, preventive maintenance tasks, etc. are completed to avoid disruptions or additional costs. Ensure leases and other required data is input into Yardi by the administrative team in a timely and accurate manner. Track submission of operating expense payables into NEXUS to ensure timely payment thereof within 30 days of an approved invoice being submitted. Work closely with Accounting to ensure timely posting of rents, security deposits and rent payments. Track receipt of rent payments to ensure posting of late fees as stated by the residential or if appropriate, retail leases. Monitor the check scanning device to ensure accountability of all rent payments made at the property. Access Yardi to set up resident billings, revenue accounts, security deposit and lease term within 48 hours of a lease being fully executed. Verify property rent rolls to ensure (a) accurate occupancy and (b) rental ratesEnsure timely notice is given to all delinquent tenants or residents using CIM’s pay or quit notices, and as appropriate, submit lease documents to legal for the eviction of the resident or tenant. Maintain first class professional management office for our visitors to see at all times. Ensure files are maintained and up to date for (i) residential leases, (ii) vendor files, (iii) building files and (iv) general operating files. Adhere to LAHD rent control or similar governmental agencies (as required) polices as well as Federal Fair Housing Act to avoid any discrimination or legal issues. Must be able to travel to property location where vacant position is located.
NON-ESSENTIAL FUNCTIONS:Team player who is committed to getting the job done might have to work on weekends (as required) Must be detailed oriented, proven ability to multi-task and well organized. Must be able to assist with additional special projects including but not limited to on-boarding, training, and completing checklists for the Acquisition Operational Validation Program.
EDUCATIONAL/EXPERIENCE REQUIREMENTS (including certifications, licenses, etc):Bachelor’s Degree preferred At least two years’ prior experience working in a residential property management. Must possess a valid state-issued driver’s license.MS Office including Excel, Word, PowerPoint, OutlookFamiliar with Nexus Payables or similar software application.Familiar with Yardi or similar software application.
PERFORMANCE METRICS:All delinquent rent tenants or residents are billed late fees and given appropriate pay or quit notification by the 10th of each monthProvide accurate financial variances for owner reportsMaintain delinquency at less than one month rent balanceEnsure accounting deadlines are met for Yardi lease input, move outs, reserve and write off of bad debtProperty maintenance meets CIM’s stated requirementsMaintain operating costs at or below budgeted amounts on a year to date basisAccuracy and timeliness of the completion of owner reports and other required Corporate reporting related to the property. Feedback from tenant questionnaires and corporate surveys