The leasing consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
ESSENTIAL FUNCTIONS:Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Maintain current resident files.Maintain and record daily inspections for the community.Distribute all company or community-issued notices.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the communityReceive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager. Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)Bachelor’s Degree or a minimum of 3-5 years leasing experience with multi-family properties is preferred but not required. Proficient in MS Office Suite, additional property management software (Yardi/One Site) highly desired.Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.High level of professionalism in both manner and dress.Ability to work a flexible schedule including evenings and weekends.
KNOWLEDGE, SKILLS AND ABILITIES:Demonstrated ability to read, write, and communicate effectively and complete legal documents, sell and explain apartment features, and answer resident questions.
PERFORMANCE METRICS:Accuracy in work product.