A successful Fund Operations Associate will be responsible for helping oversee the certain transactions including redemptions, transfers and other complex transactions for shareholders. He/she will also be responsible for helping manage research, document preparation, quality review, reconciliation and communicating with executives, upper management and vendor management. The ideal candidate will have 3-5 years’ experience in operations and/or servicing clients with large volumes in both retail and institutional channels.
ESSENTIAL FUNCTIONSOversee complex transactions with the Transfer Agent(s) with strong attention to detailSupport the Operations Team in their daily processes including reconciliationCommunicate with Sales, Shareholder Relations, Accounting and other internal business partners dailyComplete research, document preparation, and reportsManage statement and regulatory mailingsSupport the sales structure and delivery of products for all customers to ensure world- class customer serviceIdentify areas of opportunity to streamline processes, enhance the customer experience, reduce risk and/or save time and moneyPerform a variety of tasks; a wide degree of autonomy and changing priorities
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.) Minimum of 3-5 years of experience within an Operations and/or client support role for retail and institutional channelsStrong attention to detail Analytical, organizational and time management skillsHigh energy, self-motivated and confidentSolid understanding of the REIT industry, financial services industry, transfer agents, custodians, brokerage account types and practices as well as a solid securities brokerage backgroundExperience working with high‐end service organizationsCustomer-focused and service driven with impeccable communication and organizational skillsAbility to effectively manage multiple projects, prioritize, be detail‐oriented and meet deadlines